F.A.Q

If you have questions, we have answers! We answer all your frequently asked questions here and provide information about our store policies, including curbside pickup, shipping and returns.

  • All sales are final.

    At this time we are not offering returns, exchanges, or cancellations, sorry!

    Please double check your address, size, and payment information. Thank you!

    Payment

    All prices are in CAD.

    Taxes

    Payment of all duties and taxes are the responsibility of the buyer.

    Read our Refund Policy here

  • Our studio is currently only open by appointment.

    If you are local to Vancouver, we are happy to arrange a local curbside pickup at a set time.

    Select "Local Pickup" at checkout and be sure to include contact details. We'll message you when your order is ready and arrange a time for you to come by.

  • We currently ship to Canada and USA from Vancouver, B.C

  • Shipping price is calculated at checkout and varies by destination and weight.

    We currently offer free standard shipping in Canada and to the U.S on orders over $100 CAD, before taxes.

  • We're a really small team, so please allow up to 5 business days for your order to be packed and shipped.

    Preorder items have a ship by date listed on the product page and in your cart. Orders with both preorder and in-stock items will be shipped complete.

  • Shipping time depends on where you are located. A tracking number will be e-mailed to you on the day of shipment.

  • We want you to be happy with your order, so if you have an issue with your items or delivery, please reach out!

    hello@wildrunprint.co